Privacy
What this website does with your details, in plain English. The short version: very little, and it does not track you.
Last updated 12 November 2026.
Who is responsible
This site belongs to Eddie Holmes Mobile Auto Repairs, also known as Eddie Holmes Auto Repairs, of Sandy Lane, Fair Oak, Eastleigh SO50 8GF. For anything in this policy, email info@vauxhalldiagnostics.co.uk.
What this website collects
This site has no accounts and no advertising.
Cookies
Nothing is set unless you agree to it. If you press Accept on the cookie bar, the site uses Microsoft Clarity to see how visitors use it: anonymised heatmaps and recordings of scrolls and taps, with anything typed into the form hidden. Clarity sets two cookies (_clck and _clsk) and Microsoft processes the data for us. If you press Reject, or make no choice, Clarity never runs. You can change your mind at any time with the Cookie settings button at the foot of every page. There are no advertising cookies on this site.
A simple visit counter adds up how many times each page is viewed and how often the call, email and form buttons are used, as daily totals only. It stores nothing on your device and keeps no IP address, no browser details and nothing that could identify you.
The fonts and images come from this site itself. The only outside service is Clarity, and only if you accept it. There is no embedded map or video.
The company hosting the site keeps ordinary server logs, such as IP address, browser type, the page asked for and the time. Those are used to keep the site running and secure, and are not used to identify visitors.
The contact form
When you press "Send to Eddie", the details you type into the form are passed through the company that hosts this site (Netlify) and emailed to Eddie, so he can get back to you. They are used for nothing else. If you choose "Send by text instead", the form opens your own messages app with your message ready, and nothing is sent until you send it yourself.
When you contact Eddie
If you ring, text or email, Eddie will have what you give him. Usually that means your name, phone number, the car's registration, its location and what is wrong with it.
For key programming, he needs to see a valid ID and proof of vehicle ownership before any work starts.
Your details are used to answer you, arrange and carry out the work, send invoices and keep the business records the law requires. The legal grounds are carrying out what you asked for, the business's legitimate interests and legal obligations.
They are not sold or rented to anyone. They are passed on only where that is needed to do your job, take payment or meet a legal duty.
How long details are kept
For as long as needed to provide the service, meet legal obligations and settle any dispute, and no longer.
Links to other sites
Links to Google, Facebook, Yell, HEVRA, the ICO and SH Studios take you off this site. Once you leave, those companies' own privacy policies apply. Tapping a phone number or email address opens your own phone or mail app.
Your rights
You can ask:
- whether your personal information is held, and for a copy of it
- for anything wrong to be corrected
- for your information to be erased, or for its use to be restricted
- to object to how it is used
These rights have limits. A record the law requires a business to keep, such as an invoice, can't always be deleted. To ask, email info@vauxhalldiagnostics.co.uk. The law allows up to one month for a reply.
If you are unhappy with how your information has been handled, please say so first. You can also complain to the Information Commissioner's Office at ico.org.uk.
Mon to Fri, 08:30 to 17:30